Sales Office: 01245 362704
Open Monday - Friday, 8.30am - 5.30pm

Terms & Conditions

1. AUTHORISED USE

It is a condition of your access and use of this web site that you agree and comply with in full the following terms and conditions of use. You are authorised to use this web site in accordance with these terms and conditions and THE ALFRESCO TRADING GROUP reserves the right to restrict access or use by any person whom it considers does not comply with these terms and conditions.

Please be aware that THE ALFRESCO TRADING GROUP may from time to time alter the information on this web site, including these terms and conditions.

2. WHO WE ARE

This web site is operated by and on behalf of THE ALFRESCO TRADING GROUP, a company incorporated in England under registered number  07476107 and whose registered office address is at Banters House, Banters Lane Trading Estate, Main Road, Great Leighs, Essex, CM3 1QX
All references to "we", "our" and "us" are references to THE ALFRESCO TRADING GROUP.

3. UK BASED

The information and services on our web site are directed solely at those persons who access this site from the United Kingdom mainland. Our business and the services we offer are governed by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this web site, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.

4. DISCLAIMER

Although we endeavour to ensure the technical and factual accuracy of all content of the web site, this cannot be guaranteed and some errors may occur.

5. LINKS

To assist you in locating further information, we may include links to other web sites. However, this does not imply that we approve or endorse the contents of that web site or the material available from it and THE ALFRESCO TRADING GROUP is not responsible for the content of such sites or their privacy policies.

6. REPRODUCTION AND COPYRIGHT

Copyright, trademarks, database rights and other intellectual property in the content of this web site are the property of THE ALFRESCO TRADING GROUP or our licensors. You may reproduce any content of this web site only if it is for your own personal use and it is for non-commercial purposes. Except as set out above, you may not modify, licence, create derivative works from or transfer, rent, lease or sell any content, software or information obtained from this web site.

The Materials, Design Content and Software on this web site is protected by copyright and is made available strictly on the terms of licence of such software and may not be used for any purpose other than the proper use of this web site in accordance with these terms and conditions.

7. GENERAL

Use of this web site is governed by and construed in accordance with English law and, by your use of our web site, you agree that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of England and Wales.
If any part of these terms and conditions are found to be unenforceable, void, illegal or invalid, all the other provisions shall remain in force in full both as to force and effect.

8. Reporting Problems with this Web Site

If you have any queries in relation to this web site or the products and/or services we offer, please contact our us by e-mail at sales@thepetpads.co.uk

9. Privacy Policy

We conform to the requirements of the Data Protection Act, 1988, TrustUK and SafeBuy. Click here to read our Privacy Policy click here

10. Returns Policy - General

In compliance with the Consumer Protection (Distance selling) Regulations 2000, goods can be returned within 7 days. It is the responsibilty (including the cost) of the consumer to return the unused goods in their original packaging using a safe and secure method to return the goods. Proof of despatch may be required. Goods should be returned to: The Alfresco Trading Group, Banters House, Banters Lane Trading Estate, Main Road, Great Leighs, Essex, CM3 1QX.  Once the goods have been received we will refund the consumer using the original payment method.  Original delivery costs incurred will be deducted from the total amount befor refunding.

11. Returns Policy - Faulty

In the case of a faulty part, we will offer a repair / replacement part in compliance with the Sale of Goods Act (1979) and the Sale and Supply of Goods to Consumers Regulation (2002). We will request proof of the damaged / faulty part/s, images can be sent via email to sales@thepetpads.co.uk or to The Alfresco Trading Group, Banters Lane Trading Estate, Main Road, Great Leighs, Essex, CM3 1QX.

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