Sales Office: 01245 362704
Open Monday - Friday, 8.30am - 5.30pm

Customer Feedback

Just wanted to say thank you very much for getting the Warwick hen house here on Friday as originally planned and not today as we were advised.  We really appreciate the effort you went to following my email to you.
My husband assembled it there and then (before a night shift!) and the chicks moved in Friday night!  The house is fab and we are really pleased, as we are with the superb service. We shall definitely recommend you to others.

Julie Abbott - The Warwick Chicken Coop

I ordered my Norfolk Coop online at the weekend and it arrived on the following Tuesday. A great service.  The product is first class.    

J. Simmons. East Sussex - The Norfolk Coop

I just wanted to write in and say a massive thanks for the prompt delivery of my hutch and run on Christmas Eve - my girlfriend moves home tomorrow and the hutch is for her bunnies so they too have a new home!

Not only was the delivery brilliant, but the quality of the hutch for the price I paid is just incredible - it's beatifully crafted and I think even the most destructive of her babies will be hard put to demolish it!

Thank you again so much - brilliant service and an excellent product - I wouldn't hesitate in recommending you to others!

Jo Overton - The Lincoln Hutch

Just wanted to let you know that we are absolutely delighted with The Cambridge rabbit hutch.  It was exceptionally easy to put together, the materials are of a high quality and the overall look of the hutch is most pleasing.  The service you provided was faultless, ordered one day and received a.m. of the following.  Overall this purchase has been a very positive experience and we would not hesitate to recommend you.


Diane Pearson - The Cambridge Hutch

Thank you for the most amazing service. I ordered Wednesday afternoon and received the Suffolk by Thursday lunchtime. It was well packed, easy to assemble and built to a very high quality. A well known Swedish flatpack firm could learn from the way you put the pack together and write the instructions. I particularly liked the way each bag was labelled to show what type of bolt or screw it contained.

Once assembled  - took less than 20 minutes - I was impressed by the quality of the woodwork. All the bolt holes lined up perfectly and the finish product was very sturdy. I am sure that this chicken coop will be in use in our garden for many years to come.

Thanks again

Stephen - Suffolk Chicken Coop

Your customer service is excellent and we will recommend you to anyone we know buying hutches in the future.


Paul Brooks, Cambridge Hutch

Order Date : Monday 19 October, 2009
Products: 1 x Boston Chicken Coop £129.00
Thank you for: -
1. First Class Service
2. First First Class Service.
3. First Class Delivery

I could not recomend you more. My order placed late on Sunday Delivered on Tuesday. The product was very superior. The price was excellant. The free delivery was a major plus.
Many thanks.
Ken Parker - Boston Chicken Coop

I Purchased a Cambridge Hut from you last week. Wanted to give you some feed back. My husband is a carpenter and he said that it wa excellent value, and went together great. Your delivery service was also great. Will return to your company again.



Diane Charles - Cambridge Hutch

I have just recieved a lincoln hutch from you, and like to say how impressed I am with its design and quality, Im a joiner of 40yrs experience and so I know what Im talking about.


David Terry  - Lincoln Hutch

We received delivery today of the Coop and my husband assembled it, he's a kitchen fitter, and was very impressed with the fittings, wood thickness and general look ... which is a 'big thumbs up' - he's very fussy !! I think it looks gorgeous and the chicks love it .. I can hear them churping away. Thank you very much, I am so pleased that we placed the order with yourselves .. (look forward to our next purchase !!! )

Jayne Clay - The Boston Coop

Our Lincoln arrived today and The Pigs are happy as Larry...brilliant value, excellent delivery and easy to assemble...really pleased!!

Cheryl - Lincoln Hutch

Dear Everyone at Pet Pads,
Just thought I would drop you a line to say how impressed we were when we received the "YORK" Rabbit Hutch and Run, It was sent on time, the way it had been packed was second to none,the instructions to put it together were very clear, the overall service was first class and we will tell our friends of your company if they need to purchase a product along the lines that you supply. It makes a nice change in this day and age for a company to take such pride in their product and provide a wonderful service to the public. Thank you.

Mrs E Tollervey - York Hutch 

Hi Petpads,

Many thanks for the Norfolk coop. I placed my order at 11.00am Monday, and it was delivered 8.30am Tuesday - fantastic service and a great product. It was very straightforward to put together, once Nick had realised that it wasn't a good idea to stand in the middle as he built it around himself! The cats like it, but I can't wait to get the chickens in. Once again, many thanks for your excellent service, with best wishes.

Julia Eastwood  - Norfolk Coop

Just a line to say that we are absolutely delighted with The York rabbit hutch.  It is really well made, very good quality and I can thoroughly recommend it.

The rabbits like it too!!

Many thanks.

Sharon Shepherd - The York Hutch

Dear Petpads,

Thank you for the swift dispatch of the 'Norfolk Chicken Coop' which I received first thing this morning.

I am thoroughly impressed with the build quality of the product which bears no resemblance to the usual hardboard and cardboard hutches available at the average petshop. It's top quality stuff and should last for years!

Your instructions were easy to follow and I had the whole thing built in under an hour (OK your stated build time said 10 - 15 mins which is a bit on the optimistic side if you're a somewhat enthusiastic though inept DIYer! Me for instance. :o)

I thoroughly recommend your products to anyone perusing your website.

All that remains is to convince the wife that hens are not on the whole vicious and violent creatures, unlike the llamas which saw her off at a visit to a Spanish safari park some years back. I have had a soft spot for llamas ever since.

Once again, many thanks.

Yours sincerely, Mick Bolton. Leeds - Norfolk Chicken Coop

Dear Pet Pads

This order has been received and the chicken coop is now constructed and in the garden.   I am delighted with the standard of this item and the ease of using it. - and it was at a price I could not even match building a coop myself  Many thanks.

D ANDREW - The Rutland Coop

Dear Pet Pads
We recently received our delivery of the York rabbit hutch and run and I felt that I had to mail you and tell you how pleased I was with this product.
The item arrived very well packaged with no damages at all.  The wood it self is of the highest quality that I have ever seen.  The hutch and run are so well finished it seems that your people have spent a fair amount of time putting this item together.  The instructions were so simple to follow and loved the way the different size screws were bagged in their own bags and labeled.  I put this item together in 45 minutes on my own and for a 37 year old mum of 4 i have to say it was quite easy.
I felt I just wanted to let you know my views and I just wanted to say it was the best purchase I could have made for my daughters first rabbit and the price is outstanding in view of the top quality product this is.
I would definately buy from you again.
Thanks again
Debbie Mansell
 - York Rabbit Hutch

Dear Terry

I just wanted to let you know how pleased I am with the quality of our Harrogate Guinea Pig run.  The run was beautifully packed and everything fitted together perfectly.  It was a joy to come across such quality and value.

Many thanks

Niki YerburghHi - The Harroate Hutch

Dear Pet Pads

Just to let you know that the rabbit cage we ordered arrived today.  It was easy to put together and of a high quality.

Many thanks,

Grant Bone - The Harroate Hutch

Hi Jackie in Sales

Just so you know I called at 8.30am on Friday at which point the lady on the phone called the driver whilst I was on the phone, they then gave me a time of 11:00am. At 10.55am the driver turned up. He was very polite and helpful and I am very happy with the entire process - from your help to the delivery service, GREAT.



Dear Pet Pads,

Hi,just wanted to say a big, infact huge thank you for both the service I have received and the item. I simply could not believe how fast the item was despatched, it arrived at work at 07:20 yesterday morning!!!!! When Andrew arrived home he started to assemble the hutch and not 15mins later it was finished...unbelievable!! What an absolute credit to online ordering you are, I wish all transactions were half as good, again many thanks.

Regards Karen - The Heritage Hutch

Please can I say that we received the coop yesterday and last night my husband errected it and we are so please with the product and 4 hens are very happy to have a new home and it is an attractive garden feature.
Thank you for all your assistance with this product.
Caroline Witham - Norfolk Chicken Coup

I want to say a really BIG thank you.  It is really refreshing to receive such good service and to be such a trustworthy company.
Again, THANK YOU to Terry and all at your company

Donna Swan and 2 guinea pigs, Sammy and Georgie!! - The Lincoln Guinea Pig Hutch

Hi. Just a quick note re the chicken coop I bought from you. I am really, really pleased with it! I've bought several coops over the last couple of years and this is by far the best. It is made of nice wood and has excellent fittings. The plastic covered mesh is A1. The machining of the joints etc is perfect and I put it together in 25 minutes. The design is excellent. I really am impressed. Plus the delivery service was excellent. I will certainly recommend you to my chicken-keeping family/friends.

Best regards
ames - Norfolk Chicken Coop

I  don't know if you get any feed back from your products, but we felt we just had to write and say we were very pleased with the service from you.  We ordered our chicken coop on Tuesday afternoon and it arrived with us on Thursday at 1o'clock and the putting it together was that easy my hubby and me had put it together in 2 hours everything fitted where it should all the holes etc lined up as we were doing it we thought there might be one that didn’t line up but no everything was perfect we just hope the chickens like it now!

Once again thank you very much ,we would certainly recommend you Thankyou

V A Danvers - Norfolk Chicken Coop

Just would like to say that I have received the 'goods' and thank you very much for your help - you guys are very good with your communication and very efficient indeed; not many companies can do that.
All the best
Mary Hau

I must say that I am really chuffed with your product - prompt delivery, good quality and great value.
Many thanks,
Robert Colin

I would like to thank you for the great service I recently received when ordering the Cambridge hutch from your website. I ordered it 23:08 10/06 received an email at 07:35 11/06 confirming the order and it was delivered by 11:00 on 12/06! What else can I ask for?
Great price, great product!

Anon - Cambridge Hutch

DAWN LANDLES - Norfolk Chicken Coop

Thank you
We have now housed our new rabbit in our new hutch thanks to pet pads.  Your service and value for money is fab!! It is thanks to you that we got a great hutch at such a great price my 2 children are delighted.
Many thanks
Sarah Hermiston - Ludlow Rabbit Hutch

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