Customer Support

At Pet Pads we are always here to help. We pride ourselves on our high level of customer service.  If you have a sales enquiry, need advice or have a general question about our products contact us direct on 01245 362704.

Shop online 24/7 or contact us by telephone on 01245 362704.  Our telephone lines are open Monday - Friday 8am - 10pm and Weekends 9am - 1pm.

If you have brought a Pet Pads product from us THANK YOU.  Our order processing system works as follows:

Step 1: Our automated order processing system informs the customer of the status of their order, from inital order placement to despatch.

Step 2: We hold stock of ALL of our products in our 20,000 sq ft warehouse and this enables us to deliver FAST and DIRECT to the customer. 

Step 3: We are able to deliver to the UK and Europe by using a range of dedicated courier companies and when needed we use two man delivery companies for large specialized items:

- Business Post -  Xpress Despatch Parcels - Tuffnells - Interlink - Night Freight - FORTEC -